Complaint Resolution Policy
Effective Date: 03/13/2025
1. How to File a Complaint
- Clients may submit complaints through email, phone, or in person.
- Complaints must include a clear description of the issue along with any supporting documents (photos, receipts, etc.).
2. Resolution Process
- We will acknowledge receipt of the complaint within 48 hours.
- Investigations will be completed within 14 business days.
- If a resolution cannot be reached, we may offer compensation or further assistance.
3. Escalation of Complaints
- If you are unsatisfied with our resolution, you may escalate your complaint to the FMCSA or the Better Business Bureau (BBB).
4. Contact Information
For complaints, please contact:
Email: info@dseekers.com
Phone:716-232-0975
Customer Testimonials
-
"DSeekers Moving made my local move so easy! The team was professional, punctual, and efficient. They packed everything with care, and my fragile items arrived in perfect condition. Highly recommend!"
— Samantha L. -
"We had to move our office to a new location, and DSeekers Moving made it a breeze. They were quick, organized, and took care of everything. I couldn’t be more satisfied!"
— Tom R.